PURCHASE CONDITIONS

  • 1. OBJECT

    This website is owned by NEMESIS LABORATORIOS and is intended for the online purchase of Eberlin Biocosmetics brand cosmetics, which we own.

  • 2. EBERLIN INFORMATION

    NÉMESIS LABORATORIOS SL B- 81 700 924
    Address: Santa Leonor , 51 – 28037 Madrid. Spain
    Email: info@eberlinbiocosmetics.com
    Phone number:91 3273010

  • 3. HOW TO BUY

    1. Enter our website and click on the STORE tab to access the purchase. Choose the line you want to visit on the home page or in the STORE submenu.
    2. You can see all the products in a category or select the type of product to see its details. Then add to cart. You can add the product to the cart directly, if you are not interested in seeing product details.
    3. You can consult the cart at any time and add or remove units. When you make modifications to the cart, don’t forget to update the cart.
    4. You can place your order as a Registered User or as a Guest.
    5.Enter your billing information, and only display the SHIPPING INFORMATION tab, if it does not correspond to the billing information.
    6. Payment is made through your VISA / MASTERCARD, APPLE PAY, AMAZON PAY or PAYPAL card (either with your account, if you have one, or by paying with a card).
    7. After entering your data, you have to click FINALIZE PURCHASE.
    8. You will receive a confirmation email with the details of your purchase and we will notify you that your purchase has been COMPLETED when your order is ready.

  • 4. WHEN WILL I RECEIVE MY ORDER?

    It will arrive in 2-3 BUSINESS DAYS. During the COVID-19 health crisis, deliveries can be delayed.

  • 5. SHIPPING COSTS

    Shipping costs are FREE.

  • 6. CAN I KNOW THE STATUS OF MY ORDER?

    We are working so that you can soon know the status of your order.

  • 7. WHERE WILL I RECEIVE MY ORDER?

    At the address you have chosen in the purchase process (your office, your home or where you want to receive your order). If you make a purchase, but want to send it to a friend, family member or other destination address of yours, you must select in the form SEND TO ANOTHER ADDRESS and fill in the fields.

  • 8. I WANT TO KEEP UP WITH YOUR NEWS

    On the web, you can sign up for our Newsletter. You can unsubscribe whenever you want from the email you receive.

  • 9. RETURNS

    If my order arrives defective, what do I do? Write an email to our Customer Service: atencioncliente@eberlinbiocosmetics.com and indicating the subject CLAIM. Tell us and we will respond as soon as possible to solve the incident. ONLY PRODUCTS THAT ARRIVE IN BAD CONDITION WILL BE RETURNED.

  • 10. PAYMENT

    We use the Secure Electronic Commerce system PayPal.
    When the purchase process is complete, you will be redirected to the PayPal website where you can complete the payment.

  • 11. PRIVACY DATA

    The fields that we ask you to place an order are:

    • Email
    • Password (only if you want to register as a user and not fill in the fields again in the next purchase)
    • Name
    • Surname
    • Company name (optional)
    • Delivery address information
    • Tax identification number
    • Address
    • Postal number
    • City
    • Country
    • Phone number
    • Complementary information (optional)

    These data will be for the use of Eberlin Biocosmetics and the collaborating center through which the purchase was made. If you don’t want to receive notifications, you just have to unsubscribe in the same email you receive.

  • 12. PRICE

    The prices of all products include VAT. The price invoiced to the buyer is indicated in the order confirmation. The prices indicated do not take into account the shipping costs that will be invoiced separately and will be indicated to the buyer at the time of the final confirmation of the purchase.

ESCRIBE AQUÍ

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COOKIES POLICY

Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers that user later when they interact with the web again. This information does not reveal your identity, or any personal data, but it does allow you to be identified as a specific user who has previously visited the web, viewed certain pages, etc. and allows you to save your personal preferences, as well as technical information such as visits or specific pages you visit.

If you do not want cookies to be stored in your browser or if you want to receive information each time a cookie requests to be installed, you can configure your browser to do so. Most browsers allow the management of cookies in 3 different ways:

  • Cookies are always rejected
  • The browser asks if the user wants to install each cookie
  • Cookies are always accepted

The browser may also include the option to better specify which cookies have to be accepted and which ones not. Specifically, the user can normally accept any of the following options:

  • reject cookies from certain domains;
  • reject third-party cookies;
  • accept cookies as non-persistent (they are deleted when the browser is closed);
  • allow the server to create cookies for a different domain.

You can find information on how to configure the most used browsers in the following locations:

 

Privacy and cookies

Our company is not responsible for the content and veracity of the privacy policies of third parties included in this cookie policy. In case of doubts, contact the webmaster of the domain that created the cookie.

In relation to Google Analytics tracking cookies, we inform you that this is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, Google Analytics uses cookies (other than www.inandoutpsicologia.com). The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and filed by Google on servers in the United States. Google will use this information on our behalf in order to keep track of your use of the website, compiling reports on website activity and providing other services related to website activity and Internet use. Google may transmit said information to third parties when required by law, or when said third parties process the information on Google’s behalf. By using this website you consent to the processing of information about you by Google in the manner and for the purposes indicated above. The exercise of any right must be done by communicating directly with Google.

 

 
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